Yes, absolutely! We offer flexible options to customise your hamper — whether it’s selecting specific items, including dietary-friendly alternatives, or matching a theme or colour scheme. Get in touch and we’ll work with you to create something special.

Yes, we do! We regularly work with businesses for staff gifts, client thank-yous, conferences, and welcome hampers. Whether you need five or five hundred, we can help.

Yes — every hamper includes a complimentary gift tag, where we hand write your short, personalised message. Just enter your message during checkout and we’ll take care of the rest.

You can order online through our website — it’s quick and easy. If you prefer a more personalised service, feel free to call or email us, and we’ll be happy to assist.

We’ll do our best to accommodate special requests. If there’s something you’d like included (or excluded), just let us know at the time of ordering and we’ll confirm availability.

We deliver Australia-wide from our shop in Norwood, South Australia.

Same-day delivery is available within the Adelaide metro area if your order is placed by 10am (Monday to Friday). Next-day delivery is available for most other areas, depending on the location and courier schedules. Same day delivery is not available for interstate orders.

Yes, you can! When placing your order, you’ll find an option on the product page to select your preferred delivery date just before the “Add to Cart” button. Simply choose the date that works best for you, and we’ll make sure your gift basket is delivered on that day.
If you cannot select a date, that means delivery is not available for that day.

Shipping costs vary based on the delivery location and service selected. You’ll see the exact cost at checkout before payment. Otherwise you can find more information about our delivery charges here.

Currently, we only deliver within Australia due to customs restrictions on food items.

If your order is sent via Australia Post, we’ll email you a tracking link. For other couriers, just contact us and we’ll provide an update.

Yes, you’re welcome to collect your order from our Norwood shop, just let us know when you’d like to drop by.

We pride ourselves on showcasing South Australian products wherever possible. Our hampers are packed with high-quality, locally sourced gourmet items that support small, local producers.

Yes, we offer a range of gluten-free products, and we’re happy to discuss vegan, nut-free, and other dietary-friendly options. Let us know your needs and we’ll tailor a hamper to suit.

Shelf life varies depending on the items, but hampers are best enjoyed within a few weeks for peak freshness.

Many of our hampers include wine, craft beer or spirits but we’re happy to leave these out upon request.

Of course. We’re happy to substitute items to suit dietary needs — just mention it when placing your order and we’ll discuss available alternatives.

We accept Visa, Mastercard, American Express, Direct Deposit and Cash.

We want you to love your hamper. If you feel something’s not right, please contact us within 24 hours and we’ll work with you to resolve the issue.

We take great care with our packaging, but if your hamper arrives damaged, please get in touch straight away with a photo of the issue. We’ll arrange a prompt replacement or refund.

Yes, we create special hampers for occasions like Christmas, Valentine’s Day, Easter, Mother’s Day, Father’s Day and more. Keep an eye on our website or join our mailing list for updates.

Definitely. We can help you include branded tags, stickers, cards or promotional items for bulk corporate gifting. Just ask and we’ll walk you through the options.

Store your hamper in a cool, dry place away from direct sunlight.

We’re a small Adelaide business with two friendly team members ready to help! You can reach us by phone at (08) 8362 8818, email us at jo@sendagourmetbasket.com, or use the contact form on our website. We’re happy to assist with any questions, special requests, or concerns you may have.